Refund policy

FOR COFFEE/TEA:

We want you to feel comfortable trying us out. For any reason, if you are not satisfied with order, we will offer a full refund on your first order. No questions asked, and no need to return anything.

If it is NOT your first order with us:

Returned coffee/Tea is not accepted as it is a perishable item unless there was an issue such as a damaged delivery. Any express shipping where applicable is not refunded. Express shipping is Next Day Air, 2nd Day Air, 3 Day Select and other overnight or express shipping services that may have been requested by you. Ground shipping is not refunded unless our shipping department was at fault and your order arrived damaged.

Time is of the essence. If you receive your order and notice the order is damaged you must contact us within 48 hours for an exchange. No exchanges or returns will be accepted after 48 hours.

 

FOR MERCHANDISE:

As all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if your customer ordered the wrong size, or color, or simply changed their mind. 

However, in case of a damaged product or a manufacturing error, we offer a free replacement or a refund if you contact us within 15 days of product delivery. 

 

FOR COFFEE MACHINES:

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To start a return, just go to our contact page and tell us the exact issue so we can start the return/refund process, or get in touch with our team using the Info@worldfinestcoffees.com and provide a clear photo showing the issue.